Extensive care is taken to prepare your items for safe shipping to you.  We do, however, refund items that are damaged during the shipping process.

If you have received a damaged item, please take a picture of the item and email us at  Please add DAMAGED CANDLE to the subject line of your email. You must include a picture of the damaged item to be eligible for a refund.  All claims must be made within 2 days of the receipt of your product.  

We do not offer refunds or accept returns of candles that have been burned.